Tenants Services Authority

National Conversation

Thank you to all of our tenants who replied to the ‘local conversation’ held as part of the new Tenants Services Authority ‘national conversation’. The key responses from the tenants to the following question: How satisfied, or dissatisfied, are you with the services provided by your landlord?

Very satisfied 35%
Fairly Satisfied 45%
Neither satisfied or dissatisfied 9%
Fairly dissatisfied 2%
Very dissatisfied 9%

You rated the performance of your landlord in response to the question: What, if anything, does your landlord do well? (Here are the overall percentage results to each category)

Repairs and maintenance 60%
Health and safety for tenants 71%
Looking after the communal areas of your estate / building 61%
Keeping you informed 77%
Giving you the chance to have your say 75%
Customer service 80%
Dealing with complaints 75%
Dealing with anti-social behaviour 63%
Help with housing benefit 76%
Help with money or debt advice 70%